Complaints Handling

Follow the links below to find information about processes for making complaints about health care.

Updated September 2008

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Related HealthInsite Topics
Complaints about Aged Care
HealthInsite Topic Page
Links to information about your rights as an aged care consumer, how to make a complaint about a service, and reports on complaints about specific services.
30 Resources Found
Results 1 to 20 displayed.
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Title:   Medical Practitioners Board of Victoria
Publisher:   Better Health Channel
Description:   The Medical Practitioners Board of Victoria protects the community by ensuring that professional standards of medicine are maintained. All qualified doctors must be registered. Allegations of improper or unprofessional conduct or unsatisfactory professional performance are investigated and dealt with by the Board.
Date:   May 2007
Title:   Complaints about health services
Publisher:   Better Health Channel
Description:   The Health Services Commissioner's office has friendly, helpful staff who can assist people to resolve complaints about health service providers (for example, doctors, dentists or hospitals). So, if you have a complaint, please contact the office for advice.
Date:   Jun 2007
Title:   Patient Travel Subsidy Scheme - complaints
Publisher:   Queensland Health
Description:   The best way to have your complaint dealt with effectively is to make it in writing. You should clearly describe the circumstances of the situation that has lead you to make a complaint stating if you can, times, dates, locations, and the names of persons involved. You should also be clear about identifying what aspects of the situations have caused you a problem and what you would see as being a satisfactory resolution.
Date:   Apr 2008
Title:   ARPANSA - Electromagnetic Radiation Health Complaints Register
Publisher:   Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)
Description:   Members of the public who believe they have suffered ill-effects as a result of exposure to EMR can lodge a written complaint to the EMR Health Complaints Register.
Date:   Oct 2007
Title:   Keeping advertisers honest - an overview of the regulation of the advertising of medicines and medical devices in Australia
Publisher:   Australian Prescriber
Description:   Australia has long-standing co-regulatory systems governing the advertising of therapeutic goods to consumers and healthcare professionals. These systems include representatives of all key stakeholder groups and are underpinned in law by the Commonwealth Therapeutic Goods Act 1989 and associated Regulations.
Date:   Oct 2004
Title:   Complaint mechanisms
Publisher:   Consumers' Health Forum of Australia (CHF)
Description:   There is now in each State and Territory a body that is responsible for dealing with complaints from people who believe they have not received good health care.
Date:   Jan 2003
Title:   CHF submission on the proposed arrangements for handling complaints and dealing with performance, health and conduct matters
Publisher:   Consumers' Health Forum of Australia (CHF)
Description:   CHF made a submission to the National Registration and Accreditation Scheme for the Health Professions on proposed arrangements for handling complaints and dealing with performance, health and conduct matters. The submission considers key issues for consumers that were identified in the consultation paper and recommends practical steps to make the scheme and complaints processes work better for consumers.
Date:   Nov 2008
Title:   Get help
Publisher:   beyondblue: the national depression initiative
Description:   This page provides a list of contacts for assistance, as well as where and when you should seek assistance for depression.
Date:   Jun 2008
Title:   Pornography on the internet
Publisher:   Better Health Channel
Description:   The definition of child pornography' differs from one legal jurisdiction to the next across the world. This makes it difficult to establish uniform laws to police the Internet. Australians can report illegal sites to the Australian Broadcasting Authority or the police.
Date:   Feb 2008
Title:   TGACC complaint mechanisms explained
Publisher:   Consumers' Health Forum of Australia (CHF)
Description:   Anyone can lodge a complaint about an advertisement for a medicine or medical device. Complaints are treated in confidence and anonymous complaints are accepted.
Date:   Jan 2003
Title:   Medicines Australia Code of Conduct: breaches July 2002 - June 2003
Publisher:   Australian Prescriber
Description:   Medicines Australia (formerly the Australian Pharmaceutical Manufacturers Association) has a code of conduct to guide the promotion of prescription drugs in Australia. The report of the Code of Conduct Committee for 2003 says that 48 new complaints about drug promotion were received.
Date:   Feb 2004
Title:   Report of a review of advertising therapeutic products in Australia and New Zealand
Publisher:   Australian Government Department of Health and Ageing
Description:   A Review of Advertising Therapeutic Products in Australia and New Zealand was undertaken in 2002 to develop an advertising scheme, including approval and complaints processes, that could be adopted as part of a trans-Tasman therapeutic goods agency.
Date:   Jun 2003
Title:   Workplace bullying
Publisher:   Inspire Foundation
Description:   Workplace bullying is when you are verbally, physically, socially or psychologically hurt by your employer (or manager), another person or group of people at work. This factsheet has info on different types of bullying, how it can affect your work, your rights and what you can do.
Date:   Aug 2007
Title:   Sexual harassment in the workplace
Publisher:   Inspire Foundation
Description:   Sexual harassment in the workplace is any form of unwelcome sexual attention that is, or that you find, offensive, humiliating or intimidating that occurs anywhere you carry out any task for your employment. This factsheet has information about what it is, your rights and what you can do about it.
Date:   May 2008
Title:   The story of one complaint
Publisher:   Australian Prescriber
Description:   Shortly after a review of tegaserod was prepared for Australian Prescriber, one of the editorial staff noticed an advertisement for the drug in a medical newspaper.
Date:   Jun 2003
Title:   Advertising therapeutic goods
Publisher:   Australian Government Department of Health and Ageing
Description:   Links to information on how therapeutic goods may be advertised in Australia.
Date:   Dec 2008
Title:   Doctors - how to complain
Publisher:   Better Health Channel
Description:   The primary role of the Medical Practitioners Board of Victoria is to protect the public. If you feel that professional boundaries have been crossed, and that a doctor's conduct should be investigated, contact the Board and ask for help.
Date:   Feb 2007
Title:   Do you have something to complain about?
Publisher:   Multicultural Health Communication Service (NSW)
Description:   A guide to making complaints about health services.
Date:   Mar 1997
Title:   Medicines Australia Code of Conduct: breaches
Publisher:   Australian Prescriber
Description:   Each year Medicines Australia publishes a report, from its Code of Conduct Committee, which details all the complaints that have been received about advertising and other promotional activities.
Date:   Dec 2008
Title:   Medicines Australia Code of Conduct: breaches
Publisher:   Australian Prescriber
Description:   Medicines Australia has a code of conduct to guide the promotion of prescription drugs by pharmaceutical companies in Australia
Date:   Dec 2006
Results 1 to 20 displayed.
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